我們是一站式網絡購物商城,涵蓋時下最流行爆款產品,品類豐富!我們堅持為顧客營造更安全、更快捷、更實惠的網絡購物體驗,其中產品涵蓋:服裝,鞋子,箱包,家居百貨,廚房用品,3C電子等各大綜合品類,我們致力於為顧客打造完善的一站式網路購物體驗。我們擁有專業的電子商務團隊、物流配送團隊及完善的售後服務,為了能更好的服務眾多客戶,經過多方位考量,我們擴大營業面積提升購物體驗,本著便捷,優惠,高效的六字方針持續為新老客戶提供更優質的產品和後續服務。我們堅持“更時尚更優質”的理念,搭建便捷、放心的一站式購物平臺,减少中間環節,深受每位客戶的好評。相信細節決定成敗,服務創造價值。多年來, 團隊通過不懈的努力誠信經營,以優質的服務與產品價格優勢,贏得更多客戶的信賴。我們秉承“以顧客為遠點,追求品質,尊重顧客,打造精緻”這一永恆不變的基本理念,通過商業零售,為顧客提供優質、價廉、安全、放心的商品,與顧客攜手共建美好生活!
通過發送電子郵件甚至寫信給我們提出任何問題或意見。我們非常期待為您提供優化服務,我們將在24個工作小時內(1個工作日時間內)回復電子郵件
售後服務專線:[email protected](點擊郵箱即可發送信息)
我們的在線客服服務時間:(UTC / GMT + 08:00)9:00-18:00
Q1:下單時可以指定送貨時間嗎?
A1:依照訂單運輸信息中的「運輸公司」對應不同送貨時間。黑貓宅急便:可以選擇,指定時段送貨(時段為:13時前和14時~18時)送貨,不含週日。
Q2: 可以更改收貨地址或電話嗎?
A2: 訂單在確認購買後無法修改地址和電話,還請在下單時務必填入正確的地址和電話
Q3:配送需要多長時間?
A3:正常情況下,自訂單出庫日起,7個工作日左右即可送達(不含週六日)。
Q4:簽收驗貨需注意什麼?
A4:請確保外包裝完好,收件人可以拒絕收取外包裝破損的貨物。
Q5:收貨時是否需要提供證件?
A5: 不需要。黑貓快遞員只負責派送貨物給快遞單指定位址,該位址任何人都可以簽收例如櫃台。不保證派送給指定的人。
Q6:可以信用卡支付嗎?
A6:目前只支持貨到付款,現金支付形式,不支持信用卡支付喔
Q7:如何查詢合作廠商配送的狀態?
A7:請依照訂單運輸信息中的「運輸公司」查詢對應的快遞公司 黑貓通過 www.t-cat.com.tw 可以查詢貨物狀態。如果對具體的條款以及運送投遞感到困惑,請發郵件聯系我們,我們客服將七天24小時在線為您回復郵件
為保護消費者權益,商品皆享有7天鑑賞期。
1. 瑕疵商品退換,請於7日內辦理退換貨,我們將會負擔全額退費&運費。
2. 非瑕疵商品退換,請於3日內辦理退換貨,將由買家自行負擔運費。
備註: 商品需保持完整包裝,無配戴及使用痕跡。
Thank you for visiting the website.You may access or use the Site or related Services in accordance with the following Terms of Service and any other regulations referred to in this Site.
感谢您浏览网站。您可以根据以下服务条款及任何其他本网站所提及的条例存取或便用本网站或相关服务。
By using the Services, such as ordering goods from this website, you agree to all Terms of Service.
使用服务,例如于本网站订购商品,即表示您同意所有服务条款。
This Agreement does not recognize any relationship (partnership, collaboration, employment or otherwise) between you and us.
本协议并不承认您与我们的任何关系(合伙、合作、雇用或其他形式)。
This Agreement does not entitle you to be our representative.
本协议并不赋予您成为我们的代表。
We reserve the right to make changes to this site, the relevant policies and agreements, the Privacy Statement, and these Terms of Service at any time.
我们保留在任何时间更改本网站、相关政策及协议、隐私声明以及本服务条款的权利。
You should periodically visit this website to review the above policy and agreement, privacy statement, and these Terms of Service for updates or changes.
您应该定时浏览本网站,查看上述的政策及协议、隐私声明以及本服务条款的更新或更改。
Product description
产品描述
We will make every effort to ensure that the content and product descriptions on this website are accurate and complete.
我们将尽力确保本网站的内容和产品描述为准确和完整。
However, we do not warrant that the content and product descriptions are accurate, complete, current and error-free.
不过,我们不保证内容和产品描述均为准确、完整、最新和无误。
If you feel that the product we offer does not match the description, please refer to our return and refund procedures.
如果您觉得我们提供的产品与描述不符,请参阅我们的退货及退款程序。
Delivery and pickup
送货和取货
When you place an order on the website, you will receive a reminder of the expected delivery time.
当您在网站下订单时,您会收到一个预期送货时间的提示。
Our team will try to complete the delivery within the expected time, but there is no guarantee that the goods will be delivered to you within the expected time.
我们团队会尽力于预计时间内完成送货,但不能保证一定能于预计时间内把货品送到您手上。
We insure each order in transit until the goods are delivered or picked up.
我们为每个订单于运送过程中投保,直至商品送到或被提取。
When picking up the item, you need to sign the receipt confirmation.
提取商品时,您需要签署收取商品确认。
After signing, you begin to assume responsibility for the goods.
签署后,您开始为商品承担责任。
If the person collecting the goods is not the original purchaser, or the delivery is a gift, you accept the signature of such person as proof of delivery and that we have fulfilled your order, and accept the related transfer of responsibility.
如果取货人不是原来购买者,或者交付的是礼物,即表示您接受上述人士的签署确认为送货证据并表示我们已完成您的订单,同时接受相关的责任转移。
We reserve the right to update our delivery policy at our sole discretion without prior notice.
我们保留在没有事先通知下自行决定更新送货政策的权利。
Return goods
退货
We want to provide you with the best online shopping experience, which is why we have a free, no questions asked return policy.
我们希望为您提供最佳的网上购物体验,因此设有免费、不问原因的退货政策。
If for any reason you are not 100% satisfied with the item, you can return the item for a full refund.
如果因为任何原因未能对商品百分百满意,您可以退还商品并获得全额退款。
a) Customers can return the goods within 7 days of ordering.
a) 客户可以在订购后7天内退还商品。
b) Returned goods must be in their original condition: not worn/used, in undamaged original brand boxes and bags, and all price tags in good condition.
b) 退还的商品必须维持原状: 即未经穿著/使用, 放于没受损坏原装品牌包装盒及包装袋,而且所有价钱牌均完好无缺。
Your rights
您的权利
These Terms of Service are not intended to affect your rights under the laws of Taiwan.
本服务条款无意影响您根据台湾法律所享有的权利。
duty
责任
The opinions expressed to any media by the designers, companies or third parties whose products are sold on this website and their associates are their own.
商品售卖于本网站的设计师、公司或第三方及其关联人士向任何媒体所表达的观点纯属其个人意见。
We take no responsibility for any such views.
我们对任何此等观点概不负责.
These views do not necessarily reflect the views of the Company.
而此等观点不一定反映本公司的观点。
We do not warrant that use of the Site and Services will be correct, nor do we warrant that the Site or servers supporting the Site are free of viruses or other harmful components.
我们不保证使用本网站和服务均为无误,也不保证本网站或支援本网站的伺服器没有病毒或其他有害成分。
We recommend that all users of this website ensure that they have the latest software installed, including anti-virus software.
我们建议所有本网站的用户确保自己已安装最新软件,包括防毒软件。
Certain things may occur outside the Company's reasonable oversight, such as bad weather.
某些事情可能在本公司的合理监管之外发生,例如恶劣天气。
In such circumstances, we will endeavour to maintain the services, but shall not be liable for any failure to meet these Terms of Service.
在此等情况下,我们会尽力维持服务,但对于任何未能满足本服务条款的责任概不负责。